Booking Terms and Conditions - (Individuals, families, other non-educational groups).

(Updated 16 May 2020)

 

Please read carefully.

By making a booking with OENW you are agreeing to the following Terms and Conditions

 

 

Payment

• Full payment is required prior to the first day of your booking in order for the booking to be treated as confirmed. Until full payment has been received, bookings will be considered as provisional

 

Cancellation Policy

If you cancel your booking the following charges will apply:

• More than 30 days’ notice: no charge

• Between 7 – 30 days’ notice: 50% of overall cost

• Less than 7 days’ notice: 100% of overall cost

 

If OENW cancel:

• In the unlikely event that we have to cancel your booking for any reason,  you will be given a choice between a full refund, or rescheduling your booking to alternative dates

• Please note that in this event, OENW can not be held responsible for any additional costs e.g. transport, accommodation

• It is strongly recommended that you take out your own insurance to cover such an event

 

 

Accident and injury

OENW have a robust Health and Safety policy in place and all activities are thoroughly risk assessed, however, minor bumps and bruises do occasionally occur.

It should be recognised by all participants that there is always a minor risk of accidents and injury associated with Outdoor and Adventurous activities, and that OENW will not be held liable for such.

 

Weather conditions

It should be accepted that Outdoor and Adventurous activities can be influenced by the weather conditions on the day.

If, on the day of your booking, the conditions make it inappropriate to run your activity of choice, then an alternative activity will be offered. This will be discussed with you or your staff on the day.

 

In extreme situations where the conditions present a risk of harm to any participant then the instructor in charge of the activity has the overall authority to change / cancel the activity.

 

During the activity

The instructor running the activity has a duty of care towards all participants. On any and all matters relating to the Health and Safety of participants, their instructions and decisions must be followed.

 

Behaviour

The instructor on the day (supported by OENW senior staff) has the authority to cancel any activity or remove one or more participants from the activity if their behaviour causes a risk of harm to themselves or others.

 

Photos

We will on occasion take photographs of our activities which will occasionally be used for marketing purposes. Please let us know if you would prefer us not to take / use photos.